FAQ
we’ve compiled answers to common queries about our products/services to provide you with quick and comprehensive information
Does the EKG strap come in different sizes?
No. The EKG strap is one-size-fits-all. Simply stretch the silicone back-frame and adjust front belt buckle to accommodate your patient’s needs
Does using the EKG strap require patient shaving?
No. There is no need to shave patients‘ chest prior to use of the EKG belt
My screen does not fit the app properly, how can it be fixed?
EKGenius app requires the latest iPad version update. Please go to iPad settings and ensure the latest version is installed. If the problem persists, please contact us at [email protected] or +1-212-8459731
Is conduction gel required to be placed on electrodes prior to strap use?
No. Simply wet the electrodes with regular water and place strap on patient
how can I customize diagnosis on my patient EKG test?
On patient’s EKG test result, press on “Diagnosis”, then either look for the diagnosis you’d like to add to the test or customize your diagnosis by writing it on the field at the top of the pop-up page.
How do I turn on the EKGenius box?
Simply press on the middle circle for one second, until the yellow light comes on
How do I charge the EKGenius box?
There is no need of a recurring charge, simply replace old AA batteries at the back of the box
the EKGenius box will not turn on, what should I do?
Make sure AA batteries are replaced. If the problem persists please contact us at [email protected] or +1-212-8459731
How do I register for EKGenius App?
Please press “Sign-up” on the login page, provide your work email and create a password. You will be prompted to verify your email in order to activate your account.
If you are having trouble contact us at [email protected] or +1-212-8459731
I cannot send EKG test results to the Electronic Health Record, how can I fix this?
EKGenius is currently working with several EHR systems for API integrations. If results are not being properly transported to the patient’s EMR, please contact us at [email protected] or +1-212-8459731
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